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<\/span><\/div>How does a 9-1-1 call unfold?<\/span><\/h1><\/div><\/div><\/div>![](\"https:\/\/cauat.ca\/wp-content\/uploads\/2023\/06\/image-over-A1-v2.svg\" "\\"image-over-A1-v2\\"")
<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>How does a 9-1-1 call unfold?<\/span><\/h2><\/h2><\/div>As soon as the call is received, the dispatcher will ask you for the following information:<\/strong><\/p>\n<\/div>- <\/i><\/span>\n
The city where the emergency is located:<\/strong> This ensures the call was made to the correct 9-1-1 center. If not, the dispatcher can quickly transfer the call to the right jurisdiction.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
The emergency address:<\/strong> This is the most crucial information. If the call is cut, the dispatcher can still send emergency services. If the address doesn\u2019t appear automatically (e.g., from a cell phone), the dispatcher will ask you to repeat it for confirmation.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
The phone number:<\/strong> Essential in case the dispatcher or responders need to call back for updates or more information.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
Your name:<\/strong> Even if you are not the one needing help, the dispatcher will ask for your name to identify the caller.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
\u201cWhat is your emergency?\u201d:<\/strong> This allows the dispatcher to triage the call, determining which emergency service (fire, medical, or police) is the priority.<\/p>\n<\/div><\/li><\/ul>Once the initial triage is completed, the dispatcher may take three different paths, depending on the nature of the identified emergency:<\/strong><\/p>\n<\/div>- <\/i><\/span>\n
If the call concerns the police:<\/strong> The dispatcher transfers it to the police force with jurisdiction.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
If the call is medical in nature:<\/strong> The dispatcher uses the MPDS<\/strong> (Medical Priority Dispatch System) to prioritize the call, ensuring the right resources (paramedics, first responders, etc.) are dispatched appropriately. While one dispatcher gathers information, another alerts the emergency services. Depending on the situation, you may also receive Immediate Telephone Care instructions (e.g., unlocking the door, performing CPR).<\/p>\n<\/div><\/li>- <\/i><\/span>\n
If the call concerns fire:<\/strong> The dispatcher uses the FPDS<\/strong> (Fire Priority Dispatch System) to mobilize the appropriate fire services. Don\u2019t worry, while one dispatcher gathers information, another alerts fire services. Depending on the situation, you may also receive Immediate Telephone Care instructions, such as evacuating a building or safely exiting a burning vehicle in contact with electrical wires.<\/p>\n<\/div><\/li><\/ul>What to do if you accidentally dialed 9-1-1 and have no emergency?<\/strong><\/p>\n<\/div>- <\/i><\/span>\n
Do not hang up.<\/strong> The dispatcher will ensure your safety by identifying you and asking questions about the situation. Afterwards, they will tell you when you can hang up.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>0<\/span><\/div><\/div><\/div><\/div><\/div>Calls (2023-2024)<\/p>\n<\/div><\/div><\/div>
0<\/span><\/div><\/div><\/div><\/div><\/div>Ambulance calls<\/p>\n<\/div><\/div><\/div>
0<\/span><\/div><\/div><\/div><\/div><\/div>First responder calls<\/p>\n<\/div><\/div><\/div>
0<\/span><\/div><\/div><\/div><\/div><\/div>Pre-hospital On-call Service Calls (CISSSAT)<\/p>\n<\/div><\/div><\/div>
0<\/span><\/div><\/div><\/div><\/div><\/div>Fire calls<\/p>\n<\/div><\/div><\/div>
0<\/span><\/div><\/div><\/div><\/div><\/div>Public works calls<\/p>\n<\/div><\/div><\/div>
0<\/span><\/div><\/div><\/div><\/div><\/div>911 Calls \/ Police \/ Others<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-3033","page","type-page","status-publish","hentry"],"yoast_head":"\n
How does a 9-1-1 call unfold? - CAUAT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cauat.ca\/en\/how-does-a-9-1-1-call-unfold\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How does a 9-1-1 call unfold? - CAUAT\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cauat.ca\/en\/how-does-a-9-1-1-call-unfold\/\" \/>\n<meta property=\"og:site_name\" content=\"CAUAT\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-30T14:53:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cauat.ca\/en\/how-does-a-9-1-1-call-unfold\/\",\"url\":\"https:\/\/cauat.ca\/en\/how-does-a-9-1-1-call-unfold\/\",\"name\":\"How does a 9-1-1 call unfold? - CAUAT\",\"isPartOf\":{\"@id\":\"https:\/\/cauat.ca\/en\/#website\"},\"datePublished\":\"2023-06-13T14:08:52+00:00\",\"dateModified\":\"2025-09-30T14:53:41+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/cauat.ca\/en\/how-does-a-9-1-1-call-unfold\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cauat.ca\/en\/how-does-a-9-1-1-call-unfold\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cauat.ca\/en\/how-does-a-9-1-1-call-unfold\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/cauat.ca\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How does a 9-1-1 call unfold?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cauat.ca\/en\/#website\",\"url\":\"https:\/\/cauat.ca\/en\/\",\"name\":\"CAUAT\",\"description\":\"Centre d'appel d'urgence de l'Abitibi-T\u00e9miscamingue\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cauat.ca\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How does a 9-1-1 call unfold? 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<\/span><\/div><\/div><\/div>How does a 9-1-1 call unfold?<\/span><\/h2><\/h2><\/div>As soon as the call is received, the dispatcher will ask you for the following information:<\/strong><\/p>\n<\/div>- <\/i><\/span>\n
The city where the emergency is located:<\/strong> This ensures the call was made to the correct 9-1-1 center. If not, the dispatcher can quickly transfer the call to the right jurisdiction.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
The emergency address:<\/strong> This is the most crucial information. If the call is cut, the dispatcher can still send emergency services. If the address doesn\u2019t appear automatically (e.g., from a cell phone), the dispatcher will ask you to repeat it for confirmation.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
The phone number:<\/strong> Essential in case the dispatcher or responders need to call back for updates or more information.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
Your name:<\/strong> Even if you are not the one needing help, the dispatcher will ask for your name to identify the caller.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
\u201cWhat is your emergency?\u201d:<\/strong> This allows the dispatcher to triage the call, determining which emergency service (fire, medical, or police) is the priority.<\/p>\n<\/div><\/li><\/ul>Once the initial triage is completed, the dispatcher may take three different paths, depending on the nature of the identified emergency:<\/strong><\/p>\n<\/div>- <\/i><\/span>\n
If the call concerns the police:<\/strong> The dispatcher transfers it to the police force with jurisdiction.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
If the call is medical in nature:<\/strong> The dispatcher uses the MPDS<\/strong> (Medical Priority Dispatch System) to prioritize the call, ensuring the right resources (paramedics, first responders, etc.) are dispatched appropriately. While one dispatcher gathers information, another alerts the emergency services. Depending on the situation, you may also receive Immediate Telephone Care instructions (e.g., unlocking the door, performing CPR).<\/p>\n<\/div><\/li>- <\/i><\/span>\n
If the call concerns fire:<\/strong> The dispatcher uses the FPDS<\/strong> (Fire Priority Dispatch System) to mobilize the appropriate fire services. Don\u2019t worry, while one dispatcher gathers information, another alerts fire services. Depending on the situation, you may also receive Immediate Telephone Care instructions, such as evacuating a building or safely exiting a burning vehicle in contact with electrical wires.<\/p>\n<\/div><\/li><\/ul>What to do if you accidentally dialed 9-1-1 and have no emergency?<\/strong><\/p>\n<\/div>- <\/i><\/span>\n
Do not hang up.<\/strong> The dispatcher will ensure your safety by identifying you and asking questions about the situation. Afterwards, they will tell you when you can hang up.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>0<\/span><\/div><\/div><\/div><\/div><\/div>Calls (2023-2024)<\/p>\n<\/div><\/div><\/div>
0<\/span><\/div><\/div><\/div><\/div><\/div>Ambulance calls<\/p>\n<\/div><\/div><\/div>
0<\/span><\/div><\/div><\/div><\/div><\/div>First responder calls<\/p>\n<\/div><\/div><\/div>
0<\/span><\/div><\/div><\/div><\/div><\/div>Pre-hospital On-call Service Calls (CISSSAT)<\/p>\n<\/div><\/div><\/div>
0<\/span><\/div><\/div><\/div><\/div><\/div>Fire calls<\/p>\n<\/div><\/div><\/div>
0<\/span><\/div><\/div><\/div><\/div><\/div>Public works calls<\/p>\n<\/div><\/div><\/div>
0<\/span><\/div><\/div><\/div><\/div><\/div>911 Calls \/ Police \/ Others<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-3033","page","type-page","status-publish","hentry"],"yoast_head":"\n
How does a 9-1-1 call unfold? - CAUAT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cauat.ca\/en\/how-does-a-9-1-1-call-unfold\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How does a 9-1-1 call unfold? - CAUAT\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cauat.ca\/en\/how-does-a-9-1-1-call-unfold\/\" \/>\n<meta property=\"og:site_name\" content=\"CAUAT\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-30T14:53:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cauat.ca\/en\/how-does-a-9-1-1-call-unfold\/\",\"url\":\"https:\/\/cauat.ca\/en\/how-does-a-9-1-1-call-unfold\/\",\"name\":\"How does a 9-1-1 call unfold? 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As soon as the call is received, the dispatcher will ask you for the following information:<\/strong><\/p>\n<\/div> The city where the emergency is located:<\/strong> This ensures the call was made to the correct 9-1-1 center. If not, the dispatcher can quickly transfer the call to the right jurisdiction.<\/p>\n<\/div><\/li> The emergency address:<\/strong> This is the most crucial information. If the call is cut, the dispatcher can still send emergency services. If the address doesn\u2019t appear automatically (e.g., from a cell phone), the dispatcher will ask you to repeat it for confirmation.<\/p>\n<\/div><\/li> The phone number:<\/strong> Essential in case the dispatcher or responders need to call back for updates or more information.<\/p>\n<\/div><\/li> Your name:<\/strong> Even if you are not the one needing help, the dispatcher will ask for your name to identify the caller.<\/p>\n<\/div><\/li> \u201cWhat is your emergency?\u201d:<\/strong> This allows the dispatcher to triage the call, determining which emergency service (fire, medical, or police) is the priority.<\/p>\n<\/div><\/li><\/ul> Once the initial triage is completed, the dispatcher may take three different paths, depending on the nature of the identified emergency:<\/strong><\/p>\n<\/div> If the call concerns the police:<\/strong> The dispatcher transfers it to the police force with jurisdiction.<\/p>\n<\/div><\/li> If the call is medical in nature:<\/strong> The dispatcher uses the MPDS<\/strong> (Medical Priority Dispatch System) to prioritize the call, ensuring the right resources (paramedics, first responders, etc.) are dispatched appropriately. While one dispatcher gathers information, another alerts the emergency services. Depending on the situation, you may also receive Immediate Telephone Care instructions (e.g., unlocking the door, performing CPR).<\/p>\n<\/div><\/li> If the call concerns fire:<\/strong> The dispatcher uses the FPDS<\/strong> (Fire Priority Dispatch System) to mobilize the appropriate fire services. Don\u2019t worry, while one dispatcher gathers information, another alerts fire services. Depending on the situation, you may also receive Immediate Telephone Care instructions, such as evacuating a building or safely exiting a burning vehicle in contact with electrical wires.<\/p>\n<\/div><\/li><\/ul> What to do if you accidentally dialed 9-1-1 and have no emergency?<\/strong><\/p>\n<\/div> Do not hang up.<\/strong> The dispatcher will ensure your safety by identifying you and asking questions about the situation. Afterwards, they will tell you when you can hang up.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div> Calls (2023-2024)<\/p>\n<\/div><\/div><\/div> Ambulance calls<\/p>\n<\/div><\/div><\/div> First responder calls<\/p>\n<\/div><\/div><\/div> Pre-hospital On-call Service Calls (CISSSAT)<\/p>\n<\/div><\/div><\/div> Fire calls<\/p>\n<\/div><\/div><\/div> Public works calls<\/p>\n<\/div><\/div><\/div> 911 Calls \/ Police \/ Others<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-3033","page","type-page","status-publish","hentry"],"yoast_head":"\n