CAUAT and CCSAT at a glance
Our mission
The Abitibi-Témiscamingue Emergency Call Center (CAUAT) and the Abitibi-Témiscamingue Health Communication Center (CCSAT) have the mission of professionally receiving and triaging emergency calls from the population and various emergency responders, ensuring efficient and rapid follow-up.
Our services
Our accreditations
Accredited Fire Excellence Center
CAUAT is the first Accredited Fire Excellence Center in Quebec, the 5th in Canada, and the 50th worldwide to meet all the criteria of the International Academies of Emergency Dispatch (IAED).
Accredited Medical Excellence Center
CCSAT was approved in 2019 as an Accredited Medical Excellence Center.
9-1-1 Emergency center
CAUAT/CCSAT is the first multiservice emergency call center to hold both certifications, in addition to being certified as a 9-1-1 Emergency Center by the Ministry of Public Security.
Quality Assurance
The primary and backup call centers meet the requirements of the Civil Security Act and the Regulation respecting standards, specifications, and quality criteria applicable to 9-1-1 emergency centers and certain secondary emergency call centers. These infrastructures ensure the highest quality standards are met and guarantee the robustness and continuity of our services.
In Quebec, there are eight accredited medical excellence centers. We are the only center that holds both Fire and Medical CEA accreditations.
CAUAT and CCSAT use the services of Quality Performance Review (QPR), an independent emergency call review firm. This ensures impartiality, neutrality, and an objective assessment of our performance and the quality of our work.
CEA accreditation, recognized internationally, allows for external validation of performance, guarantees the highest level of care and professionalism, provides the community with a sense of security, and enables the call center to remain competitive in an era of consolidation.
Board of Directors CAUAT
President
M. Sébastien Côté
Municipal Councillor
Elected representative of the Ville-MRC of Rouyn-Noranda
Vice President
M. Bruno Boyer
Mayor of Belleterre
Elected representative of the MRC Témiscamingue
Secretary-Treasurer
M. Stéphane Lachapelle
Director of Technical and Logistics Services
Elected representative of the Integrated Health and Social Services Center of Region 08 and Region 10
Administrateurs/
Administratrices
Administrateurs/Administratices
M. Christian Williams
Director of Operations, A-T / NDQ Sector, Dessercom
Elected Representative of Ambulance Companies, Region 10
Ms. Nathalie-Ann Pelchat
Mayor of Senneterre
Elected representative of the MRC Vallée-de-l’Or
M. Yanick Lacroix
Mayor of La Motte
Elected representative of the MRC Abitibi
M. Mickaël Otis
Mayor of Taschereau
Elected representative of the MRC Abitibi-Ouest
Ms. Nancy Guyon
Executive Director
Elected representative of the Eeyou Istchee James Bay Regional Government
M. Jacques St-Pierre
Designated member, holder of ambulance service operating permit, Region 08
Elected representative of Ambulance Companies, Region 08
Fire advisor
M. Stéphane Royer (Non-voting)
Director of the Fire Safety Service, City of Rouyn-Noranda
Directrice Générale
Ms. Marie-Noëlle Morin (Non-voting)
Executive Director of CAUAT and CCSAT
Board of Directors CCSAT
President
Ms Sandrina Barrette
Senior Advisor, Prehospital Emergency Services
Designated member by Santé Québec
Vice-President
M. Luc Tremblay
Director of Public Safety, City of Rouyn-Noranda
Independent member appointed February 3, 2025
Secretary-Treasurer
Ms Nancy Morin, CPA, CA
Director of Financial Resources and Procurement
Designated member by Santé Québec
Administrateurs/
Administratrices
Administrateurs/Administratices
Dr. Jean-Guy Ricard
Regional Medical Director, SPU
Member appointed by Santé Québec
M. Sébastien Côté
Elected official, City of Rouyn-Noranda
Member appointed by municipalities within the center’s service territory
M. Christian Williams
Director of Operations, A-T/NDQ Dessercom
Designated member, holder of ambulance service operating permit
M. Maxime Lavallée
Director of Operations, Western Sector, Paraxion
Designated member, holder of ambulance service operating permit
Ms. Maggie Cabot
Social Worker, Executive Assistant, SAPA
Designated member by Santé Québec
Ms. Karine Morissette
Clinical Nurse – Assistant to the Director, Proximity and Flow
Designated member by Santé Québec
Ms. Louise Beaupré
Retired
Independent member appointed February 3, 2025
M. Jean-François Blais
Entrepreneur
Independent member appointed February 3, 2025
Ms. Marie-Noëlle Morin (Non-voting)
Directrice générale CCSAT et CAUAT
