CAUAT and CCSAT at a glance

Our mission

The Centre d’appels d’urgence de l’Abitibi-Témiscamingue (CAUAT) and the Centre de communication santé de l’Abitibi-Témiscamingue (CCSAT) have the mission of professionally receiving and triaging emergency calls from the population and various emergency responders, ensuring efficient and rapid follow-up.

Our services

  • 9-1-1 Emergency Center (CU 9-1-1)

  • Secondary Emergency Fire Call Center (CSAU Fire)

  • Secondary Emergency Health Call Center (CSAU Health)

  • Emergency Call Center for Municipal Public Works Services

Our accreditations : A Unique Recognition of Excellence in Québec

  • 1st Accredited Center of Excellence for Fire in Québec — 5th in Canada, 50th in the worldwide to meet all the criteria of the International Academies of Emergency Dispatch (IAED)

  • Accredited Medical Excellence Center since 2019

  • The only center in Québec to hold both the CEA Medical and Fire accreditations

  • The first multi-service emergency call center to hold both certifications, in addition to being certified as a 9-1-1 Emergency Center by the Ministère de la Sécurité publique in Québec

  • Independent quality assurance through Quality Performance Review (QPR), ensuring impartiality and rigour

  • International recognition validating our performance, professionalism, and commitment to community safety

Board of Directors CAUAT

President

Ms. Nathalie-Ann Pelchat

Mayor of Senneterre

Elected representative of the MRC de la Vallée-de-l’Or

Vice-President

M. Fernand Major

Mayor of Authier-Nord

Elected representative of the MRC Abitibi-Ouest

Secretary-Treasurer

M. Stéphane Lachapelle

Director of Technical and Logistics Services

Elected representative of Centre intégré de santé et services sociaux of Région 08 and Région 10

Administrators

Administrators

M. Christian Williams

Director of Operations, A-T / NDQ Sector, Dessercom

Elected Representative of Ambulance Companies, Région 10

M. Yanick Lacroix

Mayor of La Motte

Elected representative of the MRC Abitibi

Ms. Nancy Guyon

Executive Director

Elected representative of Gouvernement régional d’Eeyou Istchee Baie-James

M. Guillaume Leclerc

Designated member, holder of ambulance service operating permit, Région 08

Elected representative of ambulance companies, Région 08

M. Michel Vaillant

Mayor of Notre-Dame-du-Nord

Elected representative of the MRC Témiscamingue

Ms. Sylvie Turgeon

Municipal Councillor

Elected representative of the Ville-MRC de Rouyn-Noranda

Fire advisor

M. Stéphane Royer (Non-voting)

Director of Service de sécurité incendie of the Ville de Rouyn-Noranda

Executive Director

Ms. Marie-Noëlle Morin (Non-voting)

Executive Director of CAUAT and CCSAT

Board of Directors CCSAT

President

Ms Sandrina Barrette

Senior Advisor, Prehospital Emergency Services

Designated member by Santé Québec

Vice-President

M. Luc Tremblay

Director of Public Safety, Ville de Rouyn-Noranda

Independent member appointed February 3, 2025

Secretary-Treasurer

Ms Nancy Morin, CPA, CA

Director of Financial Resources and Procurement

Designated member by Santé Québec

Administrators

Administrators

Dr. Jean-Guy Ricard

Regional Medical Director, SPU

Member appointed by Santé Québec

Job opening

Elected official of a municipality

Member appointed by municipalities within the center’s service territory

M. Christian Williams

Director of Operations, A-T/NDQ Dessercom

Designated member, holder of ambulance service operating permit

M. Alexandre Toupin

Head of Operations

Designated member, holder of ambulance service operating permit

Kim Richer

Coordinator, Prehospital Emergency Services and Access

Designated member by Santé Québec

Ms. Karine Morissette

Clinical Nurse – Assistant to the Director, Proximity and Flow

Designated member by Santé Québec

Ms. Louise Beaupré

Retired

Independent member appointed February 3, 2025

M. Jean-François Blais

Entrepreneur

Independent member appointed February 3, 2025

Ms. Marie-Noëlle Morin (Non-voting)

Executive Director of CCSAT and CAUAT